Service Engagement Process

Phone Consultation

Superior service begins with the first conversation. When you phone the HK Facility Services line, a representative will listen to you describe your facility’s needs then use this information to pair you with one of the many industry experts we have on hand. Your consultant will continue the listening process and contribute qualified insight as you define your objectives, identify the project’s scope, establish a general project timeline, and convey your business’s expectations.

Consultation Activities:

• Define Objectives
• Identify Scope
• Establish Timeline
• Convey Expectations

Site Audit

After consultation, an audit will be conducted to gather whatever additional information is needed to formulate a full project strategy. In most cases, this involves a site visit to inspect the facility and may include reviewing operational procedures, interviewing staff, taking system vitals and statistics, making physical measurements, and obtaining the pertinent Original Equipment Manufacturer (OEM) requirements.

On-Site Audit Includes:

• Facility Inspection
• Operational Review
• System Statistics
• OEM Requirements

Program Plan

Data collected during the consultation and auditing phases will be used to tailor a service plan suited distinctively to your facility. During this process, simulations may be constructed and alternative approaches weighed. The formulation will be narrowed according to value, as the plan comes under peer scrutiny and is readied for your final approval. This practice ensures the completed plan best captures your operation’s objectives and maximizes your investment returns.

Service Plan Checklist:

• Consolidate Data
• Weigh Alternatives
• Peer Review
• Maximize Investment

Transition

Once consensus has been achieved, the service plan will direct the project installation process. HK will assign resources, secure materials and devote personnel both internally and on site as needed to oversee the plan’s implementation through to completion. Depending on the project scope, this may entail equipment integration, software set up, personnel training, and the building of inventory in accordance with RSPLs (recommended spare parts lists.)

Installation Covers:

• Equipment Integration
• Software Set Up
• Training
• Spare Parts

Service Execution

Following installation, the new systems, procedures and/or services will be set into motion and thoroughly tested. Each feature will be evaluated against the project scope and fine tuned, if necessary, to achieve its prescribed performance. Before your facility signs off in agreement, there will be confirmation that the relevant operational procedures, throughput levels, work order generation, computerized reporting, maintenance scheduling, staffing requirements, support availability and safety protocols adhere to agreed upon standards.

Service Execution:

• Thorough Testing
• Fine Tuning
• Meet Standards
• Facility Sign Off

Monitoring

Signing off on a successful start up will signal the final step in the process. Your facility’s progress will be monitored over time to see that the solution continues to be a good fit for your business. The informational tools included with the project scope, such as site technician reports, CMMS data, and support center requests, will be used to spot trends, isolate recurring issues and find opportunities to enhance training. A Project Manager may also meet with you to set additional improvement goals, advise with resource adjustments, or plan future innovations to help you keep pace with growth.

Monitor Progress:

• Good Fit
• Recurring Issues
• Enhance Training
• Improvement Goals

HK Facility Services is committed to delivering and sustaining outstanding support for a broad spectrum of facility applications. If we have won your satisfaction in any one area, now may be the time to consider the advantages of our other services as well. Whether your facility’s challenges relate specifically to automation or to more conventional processes of production, manufacturing, warehousing and distribution, give us a call and tell us your need. We have resources stationed nationwide. The answer may be closer than you think.

For more information about HK Facility Services, complete the online information request form or call us at 1-800-HKSYSTEMS.